RMA
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Need to Exchange or
Return an Item?
Request a Return Merchandise Authorization Number |
Warranty &
Return Policy
1. Delivery dates are approximate subject to normal variations customary in the industry
and unforeseen delays. Seller shall not be liable to Customer for any delay which is
directly or indirectly the result of any cause beyond Seller's reasonable control,
including without limitation, fire, flood, accident, civil unrest, acts of God, war,
governmental interference, labor difficulties, disruption in materials or supplies,
actions or omissions of suppliers or vendors, or transportation delays.
2. Full risk of loss and title passes to
the Customer upon delivery of the merchandise to a carrier at the F.O.B. point. Claims for
loss or damage in shipment must be made directly to the carrier. Upon Customer's default
in payment, seller may at its option repossess the merchandise. This means that our
responsibility is limited and ends when the transfer of goods is made to our freight
carrier (UPS, Fed Ex, US Postal etc...)
3. In no event shall Seller be liable for
coincidental or consequential damages. Customer agrees that no other remedy (including but
not limited to incidental or consequential loss) shall be available to him.
4. Customers may cancel  any orders before the order has
been processed. We cannot guarantee the cancellation of any new orders until we
receive written confirmation from our shipping warehouse. Cancellation requests after we
have shipped and before customer has received product(s) will be charged freight and
handling. The customer must then return the product freight pre-paid with the original
packaging unopened to receive a full refund on the goods minus freight. Insuring goods is
the customer's responsibility. Request for refund of non-defective goods after receipt
will be charged a restocking fee of 20% minimum upon approval by our Customer Service Dept
(562-623-1847). Many items may not be returned for refund or exchange such as CPU's
and certain memory modules. They will be exchanged for the same item due to defect
only. Please email our customer service dept. for details on the specific item you
wish to order.. After 30 days, all sales are final.
5. All products are sold with manufacturer's
limited warranty. If the merchandise happens to be damaged upon receipt, we will
replace it. We must be notified of defect within 72 Hours of receipt.
Customers have 72 hours to notify us of ANY KIND of problem with the merchandise.
Defective items will be replaced with the same or comparable item. Returns for
refund will be charged a 20% restocking fee and must be returned within 7 days in new and
re-saleable condition with all manufacturer's boxes, brochures, and warranty cards (upon
receiving approval from our customer service dept. Many items cannot be returned for
refund, but for exchange only due to defect of merchandise. Please contact our
customer service dept. for details). Shipping & Handling is never refundable.
Shippments back to us must be paid and insured by the buyer under all
circumstances. Shippments from us to the buyer will be paid by us via UPS Ground or
U.S. Postal (regardless of how the initial order was shipped eg. Overnight, 2nd Day,
etc.., we will ship regular surface) under circumstances where the items were received
initially defective. Cross-shippmets of merchandise is available for extraordinary
circumstances. For replacement items due to size or fitting, customer must pay
freight both ways. Sorry, all non-US. Continental customers including Hawaii,
Alaska, Puerto Rico, and all International customers are responsible for freight fees under
all circumstances. (We know that this can be difficult especially when
the mistake is ours, but we must stick with this policy for all international
customers. Many stores and resellers just choose not to deal with international
clients due to the high risks. We have chosen to but only with this strict policy
in place. Hence for all international customers, be aware of this).
6. All items carry a limited warranty. All items defective or damaged through customer
misuse, abuse, or neglect voids all warranty expressed or implied. All warranty herein
stated is for normal use within the stated periods.
7. All other returns under warranty will be
processed normally. They will either be repaired, replaced, or returned to the
manufacturer. Please allow approximately 2 to 5 weeks depending on the manufacturer. We
recommend that non-OEM parts or retail boxed goods be returned directly to the
manufacturer as this will speed up processing.
8. There are no refunds. Exchanges,
and credit are allowed only for defective items within 30 days of invoice, except
monitors, printers, scanners, and otherwise "special order items". The sale of
monitors, printers, scanners, "special order items" and opened software packages
are final; if defective within the 30 day period, they will be replaced with the same
item. All items must be in re-saleable condition with its original packaging,
documentation and accessories included. A restocking fee of of at least 20% is applicable
for all returns and exchanges within 30 days for non-defect items. All
refunds must first receive approval from our Customer Service Personnel. Refunds are
not our NORMAL POLICY and may be denied due to the nature of your item purchase.
Unexpected price drops on return items will result in a higher restocking fee. All sales
are final after 30 days. Any refund for purchase by check will be delayed until the check
clears.
9. Suggested Replacement Items for previously discontinued or out of stock goods are not
guaranteed to encompass all the features and value points of the previous good. The
customer must do their own research to insure that they are buying what they need or want.
10. We do not guarantee delivery.
Delivery gurantees are assumed by the shipping company. We can only ship via your
request. We do not take responsibility for late shippments due to UPS delivery error
or errors by other shipping companies. There are no refunds due to errors of this
nature. We usually ship within 2 working days.
11. All returned checks will be assessed a
$25 fee. All late accounts will be charged 2% per month. Customer agrees to pay all costs
including attorney's and collection fees for delinquent accounts. Any dispute or legal
action from any transactions with Aiya! Inc will be processed within the jurisdiction of
the Los Angeles County Court System in the State of California.
12. Goto our Contact Page to request an RMA number for
returns or exchanges. RMA numbers are valid for 7 days. All
returns must be in their original shipping package or something comparable. Do not
ship anything back in the original manufacturer's box or packaging. This may void
our ability to exchange your product or give you a refund/ credit. Every item must
be in new and re-saleable condition. Do not ship anything back before filling out
our RMA form.
Thank You!
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